The Town of Oyen purchases water from the Henry Kroeger Regional Water Commission.  The water originates from the Red Deer River, is treated and then transported by pipeline to its member communities.  

Bulk Water Station

There is a bulk water station located 302 1st Avenue East.

The Town of Oyen utilizes FlowPoint as a method of tracking water usage for individual accounts.   If you would like to set up an account, please use the link below:

Water Exchange

For assistance, you can refer to the Water Exchange Customer Manual or please feel free to stop at the Town office or give us a call at 403.664.3511.

Connecting a New Utility Service

When there is a change in property ownership or residence:

• New tenants are required to fill out a Utility application form before moving in
• Tenants who are leaving are required to fill out a Utility disconnection form before moving out

Meter Reading

• Water meters are read electronically by our Public Works staff each month.
• We encourage residents to review their bill regularly and if there are any significant discrepancies, please contact the Town Office at 403.664.3511 or by email at taxutil@oyen.ca.

FAQs

• If I’m renting a property, should I be receiving a utility bill?
  • As a renter, you are not the billing customer.  In the Town of Oyen, the property owner is the billing customer and is ultimately responsible for ensuring that the utility bill is being paid.   Upon request, the renter can be issued a copy of the monthly utility bill with the original being directed to the owner.

• Why would water rates go up?
  • Water rates are based on the cost of purchasing water from the Henry Kroeger Regional Water Commission.  They also include a base charge that is intended to help in covering costs to maintain operations of utility infrastructure.

• How do I check for leaks?
  • All of our water meters have a leak indicator icon (Insert Icon) that is built into the meter that will show if your meter is registering a water leak.   The icon will be either solid or flashing if you have a leak.  The solid faucet indicates a continuous leak occurrence over the last 24 hrs.  
  • The flashing faucet indicates an intermittent leak occurrence over the past 24 hrs. Here is a simple check you can do if your meter is indicating a leak:

• Step 1: Carefully remove the toilet tank lid.  Place a dye table or some food coloring in the tank.
• Step 2: After 15 minutes, check the water in your toilet bowl.  If the water is colored, you’ve got a leak.  Toiler repairs may require the assistance of a plumber.

 

• What can I do if I think my meter isn’t working properly?
  • If the owner claims a meter is not working properly and is over reading they can request that it be shipped to an independent company for testing.  A $50.00 deposit is required and if the meter is said to be overreading by 1.5% this deposit will be refunded.  If the meter discrepancies are less that 1.5%, the owner will lose their deposit to cover the costs of testing.  
  • If the meter is found to be inaccurate, the accounts based on that reading for a maximum of 12 monthly bills preceding the date of the test will be corrected in proportion to the error of the meter.